Shipping Policy

 United States / Standard 15/30 Days       Free shipping cost
 Spain / Standar 5/15 Days                        Free shipping cost
 Germany / Standard 15/30 Days              Free shipping cost

Please keep in mind:
1. Customs may retain packages for reasons beyond our control, so Shadow Goth Store declines all responsibility for additional costs that this may cause.
2. The preparation for the shipment of your order (quality control, packaging, documentation, etc.), normally, 1-3 days. This period is NOT included in the total shipping time. Shipping time may be longer than expected due to, for example, an invalid address, customs hold of packages, or other unforeseen
circumstances.
3. You will receive an e-mail when your order has been shipped. You can find out the status of your order from "My Account". Click on "My Orders" to see the status of the order and obtain the tracking number.
4. We are very sorry that the products are not available in the Spanish islands.
5. You have 3 months to report a lost order, if you haven't received it. After this period, you will not be able to file complaints.