Refund Policy

REFUND

If you have a problem with the purchased product (s), please contact us through our email. It is necessary to send images or videos of the product. shadowgothstore@gmail.com

We will contact our Distributor, we will send the images and the problem of your product. They will make the decision to refund the amount of the product or send a new one.

RETURNS

Unfortunately, there are strictly no returns UNLESS there are defects in the products.

Our policy lasts 10 days.

If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Several types of products are exempt from returns. Products in the lingerie category cannot be returned. We also do not accept products that are intimate or sanitary items. Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable) * Clothing with obvious signs of wear * Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery

Refunds (if applicable) Upon receipt of your refund ticket, we will notify you of the approval or rejection of your purchase. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or Missing Refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. Often there is a processing time before a refund is posted. If you've done all of this and haven't received your refund yet, please contact us at shadowgothstore@gmail.com. Sale items (if applicable) Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at shadowgothstore@gmail.com.

Gifts. If the item was marked as a gift when you purchased it and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when you purchased it, or if the gift shipped the order to you later, we will issue a refund to the gift giver and they will know of your return.

Transport

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.